WELCOME PACK AS OF DECEMBER 2016

Dear Client,

Thank you for choosing Eco My Home as your prefered home services provider, and welcome to chemical free cleaning! At Eco My Home we endeavour to bring you quality cleaning services that care for you, your home, and the environment. Our aim is to deliver an exceptional, sustainable and quality service that you can rely on. We’re here to make your life easier and change the way you think about cleaning.

Below is some important information regarding our processes, liabilities and a few handy tips to ensure you get the best possible service.

CLEANERS:

Once a cleaner is appointed to your home, they will be in contact to discuss your requirements. This contact can be a separate meeting, or you can arrange for your cleaner to arrive 10 mins prior to your first service. During this introduction please be as clear as possible regarding your required tasks so as to avoid any confusion down the track. Although our cleaners have a general process, we ask that you provide specific details for each task, as every client is different and no service the same. We have provided you with an extra checklist in this Welcome Pack for your assistance.

COMMUNICATION:

The first few services you receive are crucial in ensuring that you are happy with your cleaner! Eco My Home encourages open communication and feedback plays a major role in getting it right. Always let your cleaner know if you’re unsatisfied with anything or give us a call to discuss any further requirements you may need. Our cleaners are here to make your life easier and customer satisfaction is at the forefront of everything we do. Occasionally, it may take a few cleans to get everything up to scratch OR you may require more time. Our cleans are based on a priority basis, so if you need to get rid of mould in the bathroom or your house needs a good scrub, please let us know in advance so we can allocate you the right amount of time and to ensure we get the job done well. You can also ask your cleaner to focus on a specific area of the home each service and alternate those tasks so the bigger jobs are kept up to date. Generally speaking, the dirtier the house, the longer it takes. We have also provided you will a feedback booklet in the mail. Please use this to communicate any extra requirements. Your cleaner will also give you feedback in this booklet too.

PRODUCTS and EQUIPMENT:

We understand that you’re busy, however, having the right products and equipment is vital to your cleaner being well equipped and delivering a fantastic clean. Due to health and sanitary reasons our cleaners do not provide equipment. Although you are allowed to provide your own preferred products, we will not use non eco-friendly products. It’s important to us that we provide our contractors a safe and healthy environment in which to work. Please contact us if you would like us to supply you any products or let your cleaner know! If you have any issues with this, please call us.  

PAYMENTS:

All Eco My Home cleaners operate as independent contractors, therefore, all payments for the services provided are made directly to your cleaner. This is usually done by cash or bank transfer. Please talk to your cleaner regarding a preferred method. The only transaction that may be conducted between you and Eco My Home would be for products. Please ensure your payments are on time. Late payments to your cleaner over 4 days will incur a $10 fee.

INSURANCE:

Although we have Public Liability Insurance for our cleaners, Eco My Home advises that you should obtain a workcover policy to cover personal injury and ensure peace of mind. Most home and contents insurance have this cover included, or your landlord may have this insurance already in place. We advise to check your policy just in case! The cost is only $50 for a 2 year period and can be obtained by calling Worker Cover on: 1300362128.

PENALTIES:

Please be advised that if you have forgotten about your service and are not home, or cancel within a 24 hour period of your service, a $40 fee will be payable to your cleaner. This is to cover their travel expenses or loss of income for the next day. Our cleaners are super flexible with changing dates/times, but we do require 48 hours notice of any changes to secure other work to replace the slot for your cleaner.

TIPS:

Not having the right equipment can hold a cleaner back from providing a 5 star service. Below are some regular cleaning items that help to get the job done and in record time. We’ve also included some info on items you can buy from your supermarket that reduce cost and ensure a green clean, every time! Some items are required, some are just extra helpful:

  • MicroFibre Cloths: General cleaning REQUIRED
  • Clean tea towels or baby nappies: Polishing mirrors, glass and fixtures. REQUIRED
  • Squeegie: Water removal in the shower and on glass
  • Dishwashing Brush: Around taps and grout.
  • Mop and Bucket or steam mop: Floors REQUIRED
  • Working Vacuum Cleaner: Vacuuming floors and screens etc. REQUIRED
  • Broom: Outside sweeping
  • Paper Towel: Stove tops and splashbacks
  • Bi-Carb Soda: Baths, ovens, chrome, stains. deodorising
  • White Vinegar: Floors, windows
  • Essential Oil: Floors, disinfecting
  • Methylated Spirits: Glass
  • Salt: Baths, sinks, stains

A general guideline of what to expect:

2 hour clean – Quick scrub of shower and bath, wipe down sinks, toilet,mirrors. Kitchen benches/stove wipe down.

(3 bed/1 bath) Dusting of coffee table, bedside tables, shelves. Vacuum and Mop.

3 hour clean –     Detailed scrub of shower and bath, wipe down sinks,toilet,mirrors. Kitchen benches, sink,

(3 bed/2 bath) Stove wipe down. Beds OR Washing OR another job that requires attention.

Dusting of coffee table, bedside tables, shelves. Vacuum and Mop.

These items can be swapped for other things like verandas, dishes, fridge, inside of cupboards or more detailed tasks like grout and tiles. Please discuss any extra jobs you would like done with your cleaner and they can let you know how much time it will take.

If you have any concerns or require any information on any of our products or services, please don’t hesitate to contact us. Eco My Home is here to offer you something unique, and we are always here to help!

Warm Regards,

Eco My Home

 

PRIVACY POLICY

 

We respect your online privacy and your private details will remain just that – private. The following Privacy Statement sets out the different types of information we collect, why we collect it and what you can do if you would like to remove yourself from a mailing list or change any details we may hold.

We do not collect personally identifiable information about you, except when you provide it to us. When you submit your personally identifiable information on this Website, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Statement. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

The information you provide may be used by us to create and deliver to you our e-mails, catalogues, surveys or other communications containing product information, tips or promotions. If you prefer not to receive such communications, please email us at info@ecomyhome.com.au requesting to be removed from our mailing list.

When you visit this Website or view one of our e-mails, we may use pixel tags (also called “clear” gifs), tracking links and/or similar technology to note some of the pages you visit on our Website and personalise your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

We may use the information you provide in aggregate form for internal business purposes, such as generating statistics and developing marketing plans. We will not sell or rent your personally identifiable information to third parties without your consent, except as disclosed in this Privacy Statement.

We may collect, store or accumulate certain non-personally identifiable information concerning your use of this Website. We may share or transfer such non-personally identifiable information with or to our affiliates, licensees and partners. We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

We may place a “cookie” on your computer’s hard drive so we can recognise you as a return user and personalise your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer’s hard drive until you remove it. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookie, you may still use our Website, but you may be limited in the use of some of the features. Some of our business partners may also use cookies on our Website. However, we have no access to, or control over, these cookies and do not accept any responsibility for such use.

In addition, we may use IP addresses to analyse trends, administer our Website, track traffic patterns, and gather demographic information for aggregate use. Except as otherwise disclosed in this Privacy Statement, we will not use IP addresses in combination with your personally identifiable information without your prior consent.

We may retain other companies and individuals to perform functions on our behalf. Examples include data analysis firms, customer support specialists, web hosting companies, and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. Such third parties may also use the information collected in aggregate form for their internal business purposes, such as generating statistics for marketing materials.

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Statement applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Website you agree that your data may be transferred to such parties in these circumstances.

We may revise this Privacy Statement from time to time. If we decide to change our Privacy Statement, we will post the revised Statement here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Statement. Please note that our rights to use your personally identifiable information will be based on the privacy satement in effect at the time the information is used.

Security

Eco My Home Pty Ltd accepts Credit Card information on this Website strictly for the purposes of that payment. We do not store these online and this policy will not change without explicitly notifying customers that we intend to do so. Credit Card information is passed through to our Payment Gateways for payment and then discarded.

In addition to this, Eco My Home Pty Ltd is PCI-DSS compliant and works to maintain that compliance in line with eCommerce Best Practices. Security Scans of our network are run monthly and we patch our Operating Systems in line with the manufacturer’s recommendation (critical patches applied within 24-48 hours).

Access to this website and its content is provided without charge to users “AS IS” and without warranty of any kind. We shall bear no responsibility or liability for any damages of any kind arising out of or in connection with, the use, copying or display of, content from this website.